Website Terms of Use  
 
    By using our website , you agree to be bound by the following terms and conditions.

We may amend these terms from time to time and your continued use of our website means that you accept the amended terms and conditions of use.

1. Copyright

All rights are reserved. Sampford IXL is the legal and moral owner of the copyright and other intellectual property subsisting in this website and the material published on this website may not be copied, distributed, downloaded, modified, printed, reposted or transmitted in any way for commercial or any other use without the written consent of Sampford IXL.

2. Disclaimer

We make no warranties as to the accuracy or otherwise of the data and other information on this website. We reserve the right to make changes or alterations to any Sampford IXL product/s without prior notice or necessarily updating the information contained on this website. Whilst Sampford IXL sincerely aims at ensuring that all information on this website is current as at the date of first publication, this site may contain some errors or inaccuracies.

We are not responsible to you or anyone else for any direct or indirect loss suffered with the use of this website. As far as is permitted by law we exclude all such liability or claims for loss and you agree to indemnify us for any loss or liability because of the use of this website.

3. Sampford IXL on Data Security and Privacy

Sampford IXL is committed to complying with the National Privacy Principles set out in the Privacy Act 1988. We know protection of your private information is important to you.

4. Use of Personal Information

Sampford IXL will only collect personal information such as your name, address, email address, telephone number or fax number for the express purpose for which you provided the data (e.g. to process requests for information or brochures, to process orders or send out newsletters or other information).

This data is used to provide information and services which are tailored to your requirements and to continually improve the quality of our service to you. Your personal information will only be used within the Sampford IXL group and by business partners who are commissioned by us to fulfil your requests. Sampford IXL will exercise utmost diligence to protect your personal information and will take steps to ensure that our business partners comply with National Privacy Principles. Thus, personal information which is collected while you browse our website will always comply with Australian legislation.

5. Technologies

Sampford IXL uses Internet technologies (e.g. cookies, Java Script) for the sole purpose of making Internet applications easier to use. In order to improve the attractiveness of our websites, information is retrieved automatically in a limited number of cases (e.g. browser, operating system, click count, average time spent per page). This information is collected in such a manner as not to be personally identifiable.

6. Security

Sampford IXL takes reasonable steps to safeguard your personal information against loss, damage, corruption, manipulation, unauthorised access and unauthorised disclosure. The Information Technologies we use are password protected and we use anti-virus software. Our employees are required to treat your personal information as confidential.

7. Hyperlinks to Other Websites

Cross-references (so-called hyperlinks) on Sampford IXL’s websites may connect to Internet sites run by other companies. By using those hyperlinks you may be disclosing personal information and you should check the privacy policy of any website you intend to access. We make no warranties that in so doing your personal information is protected or that the person whose website you access will comply with the Privacy Act 1998.

Sampford IXL Pty. Ltd. does not accept any liability for the accuracy and legality of pages to which links are provided on this site. Sampford IXL also does not accept any responsibility whatsoever for the content of such sites or their data security policies.

The existence of the hyperlinks does not imply endorsement or any relationship with the organisation linked.

You may not link to our site without our permission.

Please contact us should you wish to construct a link to our site at info@sampfordixl.com.au.

8. Access and Correction

Under the Privacy Act you have the right to seek correction of personal information which you consider is inaccurate. Please make any such request in writing to us at info@sampford.com.au.

If you have a complaint about how we have used your personal information please contact us by return email at info@sampfordixl.com.au.

  
 
 
    Privacy Policy
 
   
Introduction
Sampford IXL Pty Ltd (ABN 25 123 411 898) and its related entities (“we”, “us”, and “our””) is subject to the National Privacy Principles under the Privacy Act 1988 (Cth) as amended from
time to time.

This Privacy Statement explains in general terms how we will obtain, respect and protect your privacy. It will apply to any personal information you provide to us in connection with your
response to our marketing materials, registration of our product warranties, use of our website or use of our services.

This Privacy Statement will also apply to any personal information about you that is provided to us by someone else.

This Privacy Statement does not apply to our employee records, which are generally exempt from the legislation.
 
What Information We Collect
Depends on the circumstances of collection, we may collect different types of personal information from you. For example, when you register a product warranty with us, we may collect details such as your name, address, telephone number and other relevant information. The law requires us to obtain your consent to the collection of “sensitive information”. We assume that you have consented to the collection of all information about you which is
provided to us for use in accordance with this Privacy Statement.
 
How We Collect Information
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site, reply to our marketing materials or register our product warranty. There may be occasions when we
collect information about you from a third party.
 
How We Use Your Personal Information
We collect your personal information, and we will store it on our system. Some of the personal information we collect is essential to enable us to accurately identify who is using our products and to provide after-sale service to you. Other types of personal information we collect help us to profile who is using our products and services, and what their interests are.
 
Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties, including for example, after-sale service agencies, data processing companies, transportation businesses, and their respective
officers, employees, agents and representatives for the purpose for which the information was collected or for related purposes, to provide you with a service or information that you requested or consented to receive from us.

We may also disclose your personal information to various law enforcement agencies and government authorities.

Your information may also be shared between related entities within our business group where necessary to fulfil our purposes.

We may engage third party contractors to perform services for us which involve the contractor handling personal information we hold. For example, we may engage third party contractors to:

  • provide after-sale services
  • provide delivery services
  • provide email and mail handling services
  • provide electronic funds transfer services, credit card account processing and related
    services
  • operate call centres
  • conduct market research
  • provide information technology services such as data storage, website hosting, communication networks, software and system development and maintenance

In these situations, we take steps to prohibit the third party from using personal information about you except for the specific purpose for which we supply it to that third party contractor.

Other than the above and as otherwise expressly stated elsewhere in this Privacy Statement, we will not disclose your personal information without your consent unless disclosure is either
necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
 
Access to and Correction of Information about You
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to the information we hold about you. Your request to provide access to this information will be dealt with in a reasonable time.

If we refuse to provide you with access to the information we hold about you, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
 
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that the personal information we hold about you is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action
with you.
 
Transfer of Information Overseas
You consent to us transferring to recipients in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement, for example to:

  • A supplier of goods and services from foreign country
  • Data processors
  • Information technology and business process service providers

In many cases the transfer will be necessary for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests.
 
Storage and Security of your Personal Information
We take reasonable steps to protect the security of your personal information in accordance with this Privacy Statement. Unfortunately, no data transmission over the internet can be
guaranteed to be totally secure.

While we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online services (if relevant). Accordingly, use is at your own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
 
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
 
Changes to this Privacy Statement
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on www.sampfordixl.com.au, so
please visit www.sampfordixl.com.au periodically to ensure that you have our most current privacy statement.
 
Further Information
For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au
 
Feedback and Questions about Privacy
If you have any questions regarding this Privacy Statement, please contact us at:

Email: info@sampfordixl.com.au

Telephone: 1300 727 421

Post: 421 Smith Street, Fitzroy VIC 3065
 
 
 
 
 
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